Email Whitelist Instructions

Because of the problem of 'junk-mail', aka 'spam', many ISPs have implemented very strong anti-spam filters. Although legitimate, our emails from info@cocoatown.com might get filtered as spam and users miss out our responses to their queries or information about CocoaTown's updates. In order to ensure this does not happen, it's important to 'white-list' the cocoatown.com domain and/or the info@cocoatown.com email address we use to send emails.

To help you do this, we have compiled this list of common ISPs, with instructions on how to white list for each. Click the link to your ISP or email client to Whitelist: CocoaTown ( info@cocoatown.com)

ISPs

EMAIL CLIENTS:

SPAM FILTERS:

NOTE: If you use Spam Arrest or other challenge response spam filter please whitelist CocoaTown.

Yahoo! Mail back to top

If you are not receiving email you are expecting, there are two things you can do:

1. Use the "Not Spam" button in your Bulk folder.
2. Create a filter to automatically send email from cocoatown.com to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"

1. Check your Yahoo! Bulk folder
2. If you see the email from CocoaTown, highlight it and click "Not Spam"
3. This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

1. Click "Options" in the top right navigation bar
2. Select "Mail Options" from the list that drops down
3. Choose "Filters" located on the left side of the page
4. Click the "Add" button on the Filters page
5. Choose the field you want to match in the incoming message. For example, "header" or "to".
6. Choose the criterion by which you want a match to be made, such as "contains"
7. Enter the text string to compare. For example: Empowering Chocopreneurs Webinar from CocoaTown
8. Choose the destination folder to which you would like the message delivered. For example: Inbox

Hotmail Live, Windows Live and MSN back to top

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

1. Check the "Junk" folder if you do not see the Getting our Messages in your inbox
2. Click the "Mark as safe" link
3. Add info@cocoatown.com to your Safe List

Mark Sender as Safe

1. Click "Show content" to view the body of the email if it contains images and HTML
2. Click "Mark as safe"
3. CocoaTown will now be added to your list of "Safe senders"

Manually Add to Safe List

1. Click "Options" in the upper right corner of your Hotmail screen
2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
3. Click the link "Safe senders"
4. Enter the email address "info@cocoatown.com"
5. Click "Add to list"

Gmail back to top

To make sure email gets delivered to your inbox, you must add the email address info@cocoatown.com to your contacts list.

1. Click the drop down arrow next to "Reply" in the upper right side of your inbox screen.
2. Click the "Add CocoaTown to Contacts List" from the list that appears.
3. You will now see CocoaTown appear under the link "Contacts" on the left side of the page.
4. Click the link "Contacts" and the in the "Search Contacts" form field.
5. Now you can select to move CocoaTown to a contact list of choice and edit any details.

Outlook 2003 (or higher) back to top

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

• Change their automatic download settings
• Add sender to your address book
• Add your email or domain to their approved sender list

To change settings:

1. Right click on a non-displaying image in an HTML email
2. Choose "Change automatic download settings" option
3. When the popup comes up, uncheck the first box in the list that says "don't download pictures or other HTML content automatically
4. Click "OK"

To add sender to address book:

1. Open the email
2. Right click on the from address
3. Choose "Add to contacts" option

To add domain to safe sender list:

1. Right click on a non-displaying image in an HTML email
2. Choose "Add the domain to the safe sender list" option

BlackBerrys back to top

1. Scroll up to the message header
2. Get to the field where info@cocoatown.com is listed, click the Berry button and then click Show Address
3. Click the Berry button and then click Add to contacts

Mozilla Thunderbird back to top

1. Click the Address Book button
2. Make sure the Personal Address Book is highlighted
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
4. Under the Contact tab, copy and paste the "From" address, info@cocoatown.com into the email dialogue box
5. Click OK

Norton AntiSpam back to top

1. Start up Norton AntiSpam
2. Click the Status & Settings tab
3. Click AntiSpam
4. Click Configure
5. Click Allowed List tab
6. Click Add button
7. In the 'Email Address' box, enter info@cocoatown.com
8. Click OK
9. Click OK

Trend Micro back to top

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occuring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

• Add the sender to the list of Approved Senders
• Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

1. Open Microsoft Outlook or Outlook Express.
2. Click the Spam Mail folder then select the legitimate email detected as spam.
3. Click Approve Sender on the toolbar.
4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

1. Open Microsoft Outlook or Outlook Express.
2. Click Trend Micro Anti-Spam then click Settings.
3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
4. Click OK to save your settings.

McAfee Spamkiller back to top

1. Select Friends from the McAfee SpamKiller sidebar.
2. Click Add a friend.
3. Make sure All users at a domain is selected under Friend type:
4. Type the domain name you want to whitelist under Address:
5. To whitelist all our newsletters, type
6. Optionally, enter a CocoaTown to help you recognize the domain under Name:
7. Click OK.
8. Click OK.

Barracuda Networks back to top

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
2. Locate the email from CocoaTown and the sender email address info@cocoatown.com that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
3. Click on the "Block/Accept" tab.
4. Choose "Sender Domain Block/Accept." Enter the domain name from info@cocoatown.com to whitelist. For example, you can enter aol.com to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click "Add."
5. Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as "info@cocoatown.com" Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.

Cloudmark SpamNet back to top

1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the Whitelist tab.
4. Click the Add button.
5. Type: info@cocoatown.com
6. Click OK.
7. Click OK.
8. Click Yes.
9. Click OK.

Mailblocks back to top

1. Click the Addresses tab.
2. Click New.
3. Type: info@cocoatown.com
4. Make sure 'Accept Mail From This Address' is selected under Receiving Options.
5. Uncheck 'Display in People Picker' under Other options.
6. Click Submit.
7. Click OK.

MailShield back to top

1. Click Friends from the toolbar.
2. Click Add.
3. Type: info@cocoatown.com
4. Click OK.

MailWasher back to top

1. Click Tools, then Blacklist & Friends.
2. Click Add... on the right, the Friends list side.
3. Make sure Plain email address is selected.
4. Type: info@cocoatown.com
5. Click OK.
6. Click OK.

Oddpost back to top

1. Check your 'Probably Spam' folder.
2. If you see that Getting our Messages was incorrectly filtered out
3. Select it
Click the 'Move to Inbox and Mark as Not Spam' button.

SpamAssassin back to top

1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
2. whitelist_from info@cocoatown.com
3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

SPAMfighter back to top

Highlight the email from CocoaTown with the email address info@cocoatown.com to Whitelist.

Click "More" in the SPAMfighter Toolbar and select "Whitelist".

Here you can choose if you want to Whitelist the email address info@cocoatown.com or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

1. Click "More" in the SPAMfighter toolbar.
2. Then "Options"
3. Then "Filter settings"
4. Then "Blacklists & Whitelists"
5. Then "Whitelist email address"
6. Then "Import".
7. Select your 'Address Book' and click on "Check all"
8. Click "Add"
9. Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

1. Click More" in the SPAMfighter toolbar.
2. Then "Options"
3. Then "Filter settings"
4. Then "Blacklists & Whitelists"

ChoiceMail back to top

1. Open ChoiceMail
2. Click on the Senders tab
3. Choose "Approve another Sender"
4. Type in the sender email address info@cocoatown.com
5. Click on OK

SpamButcher back to top

1. Click the Configure button.
2. Go to the Known Senders tab.
3. Click Add under 'Known Good Senders and Recipients'.
4. Type: info@cocoatown.com
5. Click OK.
6. Click OK.

Spameater Pro back to top

1. Click Filters from the sidebar.
2. Click the Approved Senders tab.
3. Click Add Filter.
4. Type: info@cocoatown.com under Address.
5. Choose 'Full Email Address' under Address Type.
6. Select Email Domain.
7. Click OK.

Spam Inspector back to top

1. Select Spam Inspector
2. Then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
3. Make sure Email is selected under 'Add a New Friend'.
4. Type: info@cocoatown.com
5. Click the >> button.
6. Click Close.

Spam Interceptor back to top

1. Follow the Trusted link under > Authentication Lists.
2. Enter the email address: info@cocoatown.com
3. Click Add.

SpamPal back to top

1. Click on the SpamPal system tray icon with the right mouse button.
2. Click 'Add to Whitelist' from the menu.
3. Type: info@cocoatown.com
4. Click Add.

Spam Sleuth back to top

1. Select File, then Configure.
2. Go to the Friends category.
3. Make sure Active is checked.
4. Type: info@cocoatown.com on a line by itself in the entry field.
5. Click OK.

Other Spam Filters Not List Above.... back to top

If Getting our Messages is being filtered, try adding info@cocoatown.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist info@cocoatown.com.