Shipping Policy:

Entry Line Equipment:

Shipments to USA / Canada
Customer pays for customs, duties & taxes plus processing fees, if any, to the shipping company directly. For Canada, customer clears the shipment using their own customs agent.

Shipments to Mexico
Customer pays for customs, duties & taxes plus processing fees, if any, to the shipping company directly. Customer clears the shipment using their own customs agent.

Depending on the destination, shipping company may deliver to the final address or to their warehouse in the closest possible area. Please contact us for more details.

International Shipments to all other countries:

Customer pays for customs, duties, and taxes, plus processing fees, if any, to the appropriate agencies.

Professional Line Equipment:

Shipments to USA / Canada
Customer pays for customs, duties & taxes plus processing fees, if any, to the shipping company directly. For Canada, customer clears the shipment using their own customs agent.

Shipments to Mexico
Customer pays for customs, duties & taxes plus processing fees, if any, to the shipping company directly. Customer clears the shipment using their own customs agent.

Depending on the destination, shipping company may deliver to the final address or to their warehouse in the closest possible area. Please contact us for more details.

International Shipments to all other countries:

Customer pays for customs, duties, and taxes, plus processing fees, if any, to the appropriate agencies.

 

Commercial Line Equipment:

Shipments to USA / Canada
Customers pays for customs, duties & taxes plus processing fees, if any, to the shipping company directly. For Canada, customer clear the shipment using their own customs agent.
The pallet is dropped off in the customer’s loading dock. If the customer does not have a loading dock, there are additional charges for the lift gate truck to deliver on the driveway.

There is a surcharge for inside delivery. Shipping company does not deliver to limited access places such as up a flight of stairs, etc.

Shipments to Mexico
Customer pays for customs, duties & taxes plus processing fees, if any, to the shipping company directly. Customer clears the shipment using their own customs agent.

Depending on the destination, shipping company may deliver to the final address or to their warehouse in the closest possible area. Please contact us for more details.

If the shipping company delivers to the customer's address the pallet is dropped off in the loading dock. If the customer does not have a loading dock, there are additional charges for the lift gate truck to deliver it on the driveway.

There is a surcharge for inside delivery. Shipping company does not deliver to limited access places such as up a flight of stairs, etc.

International Shipments to all other countries:

  • Customers should send CocoaTown a list of documents they need for their particular country.
  • Delivery is only up to the International seaport / International airport in or near the customer’s country.
  • Customers follow up with their customs agent to track and clear the shipment.
  • Customer pays for customs, duties, and taxes, plus processing fees, if any, to the appropriate agencies.
  •  Customers arrange the transportation from the International seaport / airport to their final destination.