Refund Policy

Please read the return policy before you make a purchase.

Unopened/Unused equipment can be returned within 10 days of receiving the product. Contact CocoaTown to receive Return Authorization Number (RA#) and specific instructions for shipping the equipment back to CocoaTown. Our shipping department does not accept returns without RA#.

All returns should be shipped to CocoaTown at customer’s expense. We do not accept COD shipments.

All returns are subject to a minimum of 15% restocking fee. No refunds on S&H charges.

Please allow 4-6 weeks to process refunds.

The refund will only be credited via the original payment method.

Returned products must be in original factory condition, with all packing materials and the original boxes (to ensure safety and integrity of the machines during transportation), instruction manual, and all accessories. Used appliances cannot be returned for a refund. Used equipment can only be repaired or replaced (depending on the manufacturing defect) as determined by the CocoaTown service department.

Edna N, Philippines

""I would like to take this opportunity to thank everyone at CocoaTown for this chance of learning lots of things about cacao and chocolate making.""

Peter A, Nigeria

"I am very grateful for the opportunity to have watched the video recording. It was such a rich webinar. I fully appreciate this wonderful model of partnership which fosters and encourage us working together to escape this vicious circle of poverty that has been the lot of producers in origin countries."

Ellen and Rutger, Suriname

"With the Chocopreneurs Webinar Series a platform has been created that brings together professionals from all over the field on a multitude of industry-related topics, CocoaTown is further cementing their status as one of the mainstays of the craft fine or flavour cacao industry."