Dr. Balu holds a PhD in Polymer Chemistry, and has spent over 15 years in the pharmaceutical industry. He has published more than 25 scientific papers and holds 10 patents. With his Physics and Chemistry background he understands the chocolate processing. He enjoys solving engineering problems. This unique combination has helped him to better serve the needs of the chocolatiers.

In 2005, Andal and Balu identified a need in the chocolate industry for a cost effective Melangers and Grindeurs for grinding cocoa beans. Subsequently, Andal and Balu launched CocoaTown to design, develop, manufacture and distribute specialty, multipurpose equipment for bean to bar industry. CocoaTown has enabled entrepreneurs around the world to produce artisan bean to bar chocolates. Both of them are deeply involved in their local community, serving on the Board of Directors for various cultural and charitable organizations. They have also organized numerous fundraising events over the last 25 years to raise money for various charities in India.