Receiving the shipment

  • Use a forklift or pallet jack to move the pallets.
  • Use care when lifting individual boxes.
  • Upon opening the unit, check for any external damages.
  • Make sure the electrical connections are intact.
  • Any hidden damages found should be promptly communicated to within 5 working days of the delivery.

Inspection Procedure:

If no external damage is found, connect the unit to appropriately rated outlet and turn the switch on. You should hear a smooth motor running sound (just a humming sound) – no scratching sound.

CAUTION !! Do not use the unit if there is unusual sound while running the unit.
Damage caused by using the unit with unusual noise is not covered by shipping company or by the manufacturer. Customer pays for the additional damage caused by using the unit damaged in transit.

Edna N, Philippines

""I would like to take this opportunity to thank everyone at CocoaTown for this chance of learning lots of things about cacao and chocolate making.""

Peter A, Nigeria

"I am very grateful for the opportunity to have watched the video recording. It was such a rich webinar. I fully appreciate this wonderful model of partnership which fosters and encourage us working together to escape this vicious circle of poverty that has been the lot of producers in origin countries."

Ellen and Rutger, Suriname

"With the Chocopreneurs Webinar Series a platform has been created that brings together professionals from all over the field on a multitude of industry-related topics, CocoaTown is further cementing their status as one of the mainstays of the craft fine or flavour cacao industry."